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Our projects

May 2026

  1. Health Innovation Governance WorkshopWorkshop6 May 2026
  2. Visit to Alsobh HospitalField visit13 May 2026

June 2026

  1. World Play Day InitiativeInitiative11 June 2026
  2. World PTSD Awareness Day 2026Initiative29 June 2026

July 2026

  1. An Introduction to Health InsuranceMeeting9 July 2026
  2. Health Insurance in the Kingdom: A Reading of the Landscape and a Look at the FutureIwan meeting27 July 2026

August 2026

  1. The Journey to Improve Patient ExperienceIwan meeting20 August 2026

September 2026

  1. From Boardrooms to Patient ExperienceIwan meeting3 September 2026
  2. Taking part in World First Aid DayParticipation14 September 2026
  3. Patient EngagementIwan meeting26 September 2026

Workshop6 May 2026

Health Innovation Governance Workshop

The speaker presents the slide “The concept of health innovation governance” to the room
Date
6 May 2026
Partner
Wadi Jeddah
  • The speaker raises her hand as she explains in front of the screen
  • The speaker explains a point to the attendees
  • An attendee follows the session with a smile
  • Attendees following the workshop
  • Participants share a laugh at their table while taking notes
  • A participant shares his view on the microphone
  • A participant speaks on the microphone beside the speaker, in front of the health innovation governance slide
  • Group photo of the participants in front of the screen of the interactive workshop “Health Innovation Governance”

Field visit13 May 2026

Visit to Alsobh Hospital

The community’s award being presented during the visit

SHAC held a visit to Alsobh Hospital, with the aim of building knowledge and highlighting the best operational and administrative healthcare competencies.

Date and venue
13 May 2026Alsobh Hospital
  • Group photo during the visit

Initiative11 June 2026

World Play Day Initiative

A child smiles after his face is painted, a volunteer’s hand resting on his head
Date and venue
11 June 2026The Disabled Children's Association
  • A child’s face being painted with colour sticks
  • A volunteer shows a child his face painting on a phone screen
  • A girl plays with a colourful shape-sorting toy

Iwan meeting20 August 2026

The Journey to Improve Patient Experience

The speaker points to the slide before the audience, with the SHAC and Iwan logos on screen

This meeting, held in partnership with بداية واعدة as part of «Iwan», one of SHAC's programmes, discusses patient experience from a practical, operational perspective, and the role of operations and data in improving the patient journey and resolving points of friction. It also covers waiting times, length of stay, patient feedback and complaints, and service levels (SLA), and how to turn them into opportunities to improve healthcare services and raise their efficiency.

Date and venue
20 August 2026بداية واعدة – a workspace
Host partner
بداية واعدة
Presenter
Ms. Alaa BakhshA healthcare and nursing leader with more than 17 years' experience in healthcare operations, process improvement and patient experience.
Audience
Health-sector studentsThose interested in healthcare operations
Topics
  1. The patient's journey and experience
  2. Patient experience from an operational perspective
  3. Managing waiting, queues and points of friction
  4. Real-world challenges in patient experience
  5. From challenge to improvement: how we build a better experience
  • The speaker holds the microphone as she listens
  • The speaker, seated, explains with her hands during the conversation
  • Attendees following closely
  • An attendee listens thoughtfully
  • An attendee joins the discussion
  • An attendee photographs the screen with his phone
  • A friendly conversation after the session

Iwan meeting26 September 2026

Patient Engagement

From compliance to partnership

The guest speaks in front of the slide “What patient engagement means”

A practical session on what patient engagement really means, what the national data in Saudi Arabia shows, and five techniques your team can apply starting next week.

Date and venue
26 September 2026بداية واعدة
Presenter
Dr. Mohammad Faisal Al-MobarakQuality Ambassador
Audience
Executives and administratorsThose interested in the health field
Topics
  1. Where does Saudi Arabia stand today?
  2. What does patient engagement mean?
  3. What does the evidence show?
  4. Five practical skills
  5. How do we make it sustainable?
  • Attendees following the guest in the room
  • The guest speaking during the session
  • Two attendees listening
  • Attendees following the presentation
  • Rows of attendees during the session
  • Attendees listening from the side of the room
  • The “Welcome to the Saudi Health Administration Community” banner at the entrance

  • Initiative29 June 2026

    World PTSD Awareness Day 2026

    SHAC held an awareness event for World PTSD Awareness Day (PTSD 2026), with the aim of raising awareness and understanding of the disorder's symptoms and the right ways to support those affected.

    Venue
    Solar Clinics

  • Meeting9 July 2026

    An Introduction to Health Insurance

    The reality, the challenges and the future of the system

    Topics

    1. Health insurance in the Kingdom… the reality and future directions
    2. Medical coding… why is it the cornerstone of the health system?
    3. Revenue Cycle Management
    4. Digital transformation and artificial intelligence
    5. Skills and career paths
    Venue
    Google Meet

    PresenterMr. Abdulrahman Al-DawiInsurance specialist

  • Iwan meeting27 July 2026

    Health Insurance in the Kingdom: A Reading of the Landscape and a Look at the Future

    Rejected claims: the challenges, the indicators and the chances to improve

    Topics

    1. A reading of the current landscape of the health insurance sector
    2. The triangle of the insurance system
    3. The sector's main challenges
    4. Can you detect fraud? (an interactive case study)
    5. Health insurance under the Kingdom's Vision 2030
    Venue
    Google Meet
    Audience
    Health-sector studentsThose interested in the health insurance sector

    PresenterDr. Ali Al-OthmanChief Risk Officer (CRO)

  • Iwan meeting3 September 2026

    From Boardrooms to Patient Experience

    How Policy and Governance Shape Your Treatment Journey

    Topics

    1. The patient as a partner in shaping care and decisions
    2. Human-centred care and designing the treatment plan
    3. A culture of empathy, and patients' rights and responsibilities
    Venue
    Google Meet
    Audience
    Executives and administratorsThose interested in the health field

    PresenterMr. Naif AsiriAn expert, consultant and certified trainer in improving patient experience, with experience in healthcare hospitality, leadership and strategic planning; he has delivered more than 152 training programmes to more than 7,400 trainees.

  • Participation14 September 2026

    Taking part in World First Aid Day

    The First Aid Challenge

    Can you make the right decision at the critical moment?

    Venue
    Health Promotion Center, King Abdulaziz University